General Company Information

The website www.lendemainorganic.com is run by:

Lendemain Organic ApS
VAT: 37191876
Torvegade 45, 4. tv.
1400 Copenhagen K
Denmark

Orders are shipped either directly from suppliers or from our stock:

Lendemain Organic Aps
Islandsgade 28-30
4690 Haslev
Denmark

For mails or samples please send to our office:

Lendemain Organic C/O
75, Rue Fb Saint Antoine
75011 Paris
France

Orders made through Lendemainorganic.com are subject to the following Terms & Conditions:

Terms & Conditions

Prices

Prices

All product prices are shown either in EUR or DKK and includes all taxes. Note that product price does not include delivery charges (please see Delivery, Shipment Cost & Dispatch).

Please be aware that there is a minimum amount for every order on the site. The minimum amount per order vary depending on where you live:

  • Denmark: Minimum 300 DKK
  • France & Sweden: Minimum 100 EUR

Lendemainorganic.com reserves the right to adjust its prices at any given time and without prior notice, for instance in sale periods. The price of your purchased items will be invoiced according to the price at the time your order is completed. This means that there cannot be an increase in the price of your item(s) once the order is validated.

Lendemain Organic reserves the right to remove and/or modify items on its website at any time. 

Ordering

How to Place an Order

You can place your order online on lendemainorganic.com at any time during the day. In case you encounter any problems please contact us per mail: contact@lendemainorganic.com, on Facebook, or through the chat function (available soon). We will strive to get back to you within 24 hours, besides during  weekends.

NB: We reserve the right to refuse/cancel orders from a customer with whom there exists a dispute in relation to payment of previous orders or in case there is reasonable suspicion of fraud.

In order to purchase on lendemainorganic.com follow this guide:

  • Select item(s), add them to your shopping, and proceed to shopping cart
  • Enter personal information
  • Choose way of payment and confirm conditions of sale
  • Control all information on the recap page and confirm your purchase

Order Conditions

All orders imply acceptance of the existing price and product descriptions at the specific time of the sale. We commit to deliver the purchased item(s) as long as it is in stock, either in our own warehouse or from our collaborating designers and brands. If the ordered item(s) are no longer available, Lendemain Organic will advise the customer as quick as possible. In this case, the order will be cancelled and the corresponding payment will be refunded as soon as possible though maximum within 20 days.

The customer will receive an order confirmation when the payment is validated through card or PayPal payment. Please read below payment section.

Payment

Lendemainorganic.com accept following payment methods:

  • Mastercard
  • Visa
  • Visa/Dankort
  • American Express
  • Bank Transfer
  • Paypal
  • Viabill (Denmark)
  • MobilePay (Denmark)
  • Cheque (France)
  • Cash (France)

Payments & Security

  • Mastercard
  • Visa
  • Visa/Dankort

NB: A minor credit card charge of 1,45 % of the item price will be added for card payments. When you have placed your online order, your card will first be authorised. Payment will be accomplished when the order from our warehouse and/or from a collaborating designer or brand. You will be notified immediately on the screen in case your card is not authorised.

Security of Card Payment through PensoPay

Payment through PensoPay is done through a secure and encrypted SSL-connection (Secure Socket Layer). This means that your card information cannot be read by a third party. When purchasing products on our webshop, all credit/debit cardholders will be subject to validation and authorisation in order to maintain security and prevent fraud.

MobilePay to Anna Kierkegaard on +45 51 88 81 21. This is a Danish application and does therefore only apply to Danish customers.

Through Paypal it is possible to pay either with card directly, or from your own paypal account. Please note that you do not need a paypal account in order to pay with paypal.

Paypal cardpayments:

  • Visa
  • Mastercard
  • American Express
  • Discover Network

You can also send straight from your paypal accont to our paypalaccont:

Contact@Lendemainorganic.com

or use following link:

https://www.paypal.me/LendemainOrganic

Or use above link and ad “/amount” for instance to transfer ten euros write:

https://www.paypal.me/LendemainOrganic/10

Paypal transactions will be transfered immediately at the time of order. When PayPal is used as payment method, the address on the order must be identical to the address in the PayPal account used for payment. This is a security requirement from PayPal.

If you need to pay with cash or cheque you are welcome to pass by our C/O office in Paris after agreement.

Delivery, Shipment Cost & Dispatch

Delivery Denmark

Delivery Possibilities Denmark

Our delivery partner is GLS. In Denmark you can choose between:

  • Delivery with GLS to home address
  • GLS Parcel Shops
  • Pick-up (FREE) from our warehouse:

Lendemain Organic Aps
Islandsgade 28-30
4690 Haslev
Denmark

GLS will deliver to a Parcel Shop within close proximity of your postcode. If you want to select a specific Parcel Shop in Denmark, please inform us in the additional information box when you enter your personal information. You can get an overview of the locations of GLS Parcel Shops on the following link: https://gls-group.eu/DK/da/depoter-gls-pakke-shops

In case of home delivery, you can also let us know, in the the additional information box, if you want GLS to leave your order in your garage, garden, etc. 

Also, please be aware that items in some situations will be send directly from our collaborators. If your chosen delivery option is not available, you will be contacted by mail.

Delivery Cost Denmark

  • Free pick-up from our warehouse, in Haslev, Denmark
  • Denmark GLS Parcel Shops: 40 DKK
  • Denmark Home Delivery: 60 DKK
  • Free Shipping for purchases over 1500 DKK

Delivery France & Sweden

Delivery Possibilities France & Sweden

For France and Sweden, we deliver to your home address with GLS.

Delivery Cost France & Sweden:

  • France & Sweden Home Delivery: 12 EUR
  • Free Shipping for purchases over 250 EUR

Dispatch from Lendemain Organic Warehouse

Your order will be dispatched from our warehouse within 1-2 working days.

Shipping is estimated to take approximately 2 working days.

When your order is dispatched from our warehouse, you will receive an e-mail along with your track ID / Parcel number. You can track your order on GLS’ website: https://gls-group.eu/EU/en/home

Dispatch from Collaborators

In some situations, your order will be delivered directly from the producer or designer, if we do not have your item in stock. Hence, if you order several items, they might be shipped separately and we therefore need to reserve the right for longer delivery time. If your order is shipped separately and/or the delivery time takes longer than 5 days, we will notify you by e-mail or phone. You will equally receive a tracking ID and a link to the shipping company used by our collaborators.

 

Warranty Claims, Exchange & Refund

Warranty Claims

All products sold on www.Lendemainorganic.com are subject to 2 years’ warranty. This warranty covers production faults only and not wear and tear from regular use.

Exchange & Returns

You are welcome to return any item or change it to any other item within 20 days. The returned product(s) must be new, unused, and in the intact original packaging. If you wish to exchange, please write us an e-mail to contact@lendemainorganic. Your exchange order will be dispatched within 1-3 days after we have received the returned item to our stock. Please be aware that you can only exchange the item to another size or color.

For returns, the items shall be in perfect condition. This means that the products are to be returned in original condition with price stickers, hangtags etc. still attached. The return will not be accepted if the item has visibly been used or damaged. We will refund your payment upon receipt and verification of the items without undue delay and in any event no longer than 14 days after we have received your returned items.

Lendemain Organic may withhold the reimbursement until we have received your item(s) at the warehouse. You will be refunded via the payment method used to place the order. The shipping cost for returns/exchange will vary depending on your location.

Exchange/Return Shipment Costs

Denmark:

Free if you wish to exchange your product to another size/color. For returns, the shipment cost is covered by the customer. You will receive a return envelope along with your order. In case of returns, the cost of returning your item(s) with GLS will be deducted from the reimbursement.

France:

Shipment cost is covered by the customer both for exchanges and returns. To lower the cost, you can exchange or return an item, by sending it to our office in Paris:

Lendemain Organic C/O
75, Rue Fb Saint Antoine
75011 Paris
France

Sweden:

Shipment cost is covered by the customer. The item(s) are to be send to:

Lendemain Organic Aps
Islandsgade 28-30
4690 Haslev
Denmark

 

Other Important Stuff

Force Majeure

Under special circumstances, delivery may be delayed or worst case fail in the event of force majeure incidents. These incidents are beyond reasonable control, including but not limited to:

War, strikes, labor disputes, embargoes, fire, earthquakes, serious interruptions in the supply of goods delivered by third parties, including water and electricity.

Governing Law

The sales conditions related to purchases on Lendemainorganic.com are subject to Danish law.

Intellectual Property Rights

Marks, product names, logos, models and designs (referred to below as the ‘IP Rights’) that are depicted on or affixed to the products or otherwise related to the products are the property of Lendemain Organic and suppliers to Lendemain Organic. Hence you must acknowledges our proprietary rights in respect of the IP rights and refrain from using the IP rights in any way, and refrain from any conduct that could harm or otherwise negatively affect the IP Rights.